Shipping Terms
Payment Methods
You are free to choose your items and place your order using the cash-on-delivery method. 💰 For returns, please refer to the store's return and exchange policy.
If you have any questions after receiving your order, please contact our online customer service promptly. We provide 24/7 service!
Logistics Information
Shipping Fee: Free shipping on all items 🚚
Shipping Time: Orders will be shipped in order after successful processing, generally within 3 business days. Delivery is available on weekends and holidays.
Delivery Time: Delivery takes approximately 7-10 business days after order completion.
Signing Instructions:
Please fill in a suitable address and contact number for signing.
Please check the outer packaging for damage and the quantity of goods upon receipt.
You have the right to refuse delivery if the outer packaging is damaged.
If you cannot sign for the package yourself, you can authorize someone else to sign on your behalf. The logistics company is only responsible for delivery to the designated address and does not guarantee that you will sign for it yourself.
Orders cannot be modified after confirmation. Please ensure you fill in accurate information. If delivery fails due to incomplete information, the order will be held for 5 days. If no response is received within the specified period, a refund and return will be arranged.
Returns and Refunds
If the product has a quality issue, you can apply for a full refund.
When returning goods, please ensure the product, gifts, accessories, packaging, and all documents are complete, and provide relevant proof as required.
Refunds will be processed within 15 business days of receiving the returned goods.
Frequently Asked Questions about Delivery
Q1: Can I specify a delivery time?
A1: Delivery times vary depending on the logistics company. Please refer to the "Transportation Company" information in your order.
Q2: How do I file a complaint with the logistics company?
A2: Contact the local customer service hotline of the "Transportation Company" in your order.
Q3: How long does delivery usually take?
A3: Delivery is usually within 7 business days after the order is shipped (excluding Sundays).
Q4: What should I pay attention to when signing for the package?
A4: Please check that the outer packaging is intact. If it is damaged, you can refuse to accept the package.
Q5: Do I need to show identification when receiving the package?
A5: No. The courier only delivers to the order address, and anyone at that address can sign for it.
Q6: What if my order is signed for by someone else?
A6: Please contact the customer service of the logistics company listed in your order.
Q7: How can I check the tracking status?
A7: Please check the tracking information yourself using the "Shipping Company" information in your order.
If you have any questions about the shipping terms, please feel free to contact our customer service at service@mail.frovorne.com